Call Center Representative - Ophthalmology Job in Huntsville, AL

Call Center Associate

Position Summary:

A Call Center Representative may be the first point of contact for our patients at Novus Clinic medical practice.  Therefore, it is vitally important that the Associate be friendly, helpful, and knowledgeable at all times.  The Representative is responsible for accurately gathering and verifying any and all demographic, insurance, and medical information assigned to this important role.  This information will be used to appropriately schedule a patient, treat the patient, and submit insurance on behalf of the patient.  

Essential Duties and Responsibilities

• Provide an exceptional service experience during every patient/caller encounter via phone.
• Displays a positive, courteous and professional manner.
• Answer phones (both external and internal) promptly
• Practice urgency at all times with patient’s time, as well as other caller’s time.
• Accurately gather and verify any and all demographic, insurance, and medical information regarding the patient.
• Knowledge of common terminology and fees charged for common visits and collect correct payments.
• Other duties as assigned

Other Skills and Abilities

• Exceptional “Listening Skills”
• Follows a defined process to gather any and all information required of this role.
• Must learn the various hardware and software tools used required for this role.
• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• May be required to work over 40 hours to meet the needs of the business
• Desire to gain industry knowledge and training
• Ability to work in an ever-changing environment, eagerness to grow and adapt

Education and/or Experience

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.